To support fast and seamless currency exchange between AUD and MNT, a custom chatbot system was developed exclusively for DirectExpressLine, offering users a streamlined and intuitive trading experience across Messenger platforms such as Facebook and Instagram.
Key Features for Users:
- Instant Exchange Execution
Users can complete currency exchange transactions within seconds through an automated chat interface. - Pre-saved Bank Accounts
Each user can securely store up to three AUD and three MNT bank accounts, allowing for faster future transactions without re-entering details. - Conversational Flow Designed for Simplicity
The bot guides users step-by-step, minimising friction and making the process accessible even for first-time users.
Custom Admin Dashboard for Internal Management:
- Unified Control Panel
A centralised dashboard — tailored specifically for DirectExpressLine — allows the business to manage both website content and chatbot operations from one place. - Dynamic Rate Management
Admins can update and manage exchange rates for various tiers in real time, directly reflected across all channels, including chatbot replies. - Bank Account Display Configuration
Control which bank accounts are shown to clients during transactions, depending on the chosen currency, amount, or business rules. - Automation Tools
Includes automated message dispatch, real-time status reporting, and support for marketing or operational alerts. - Third-party Integrations
Features include integrations with Google Sheets for live reporting, as well as support for Email and SMS notifications.
Platform Compatibility:
- Fully operational on Facebook Messenger and Instagram Direct, optimised for mobile and available 24/7.
This solution was built to reduce manual workload, minimize transaction errors, and give both clients and staff the tools they need for fast, reliable, and transparent currency exchange — all powered by a customized chatbot and a powerful backend system.